CPD Accredited & QLS Endorsed Course
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16 Students
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1 Year
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Level 3
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Level 5
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3 hours, 52 minutes
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Course Overview
This course on Hospitality Management is designed for the Director of Sales, Marketing, Maintenance and Operations, Events Managers, Front Desk Supervisors, Back Office Supervisors, Corporate Sales Managers, Executive Housekeepers, Conference Managers and Meeting Managers. This training course will teach you what hospitality management is, its importance, what customer relationship management means, how you can develop a service management program, what is the process of selection when recruiting, the importance of planning ahead of time, why it is important to train your staff, what the training should be, and what the process of development should be. You will also get an overview of the hotel industry as we will dive into hotels, eco hotels, resort hotels, apartment hotels, and much more. We will also make sure by the end of this course, you will know the different strategies of the travel and tourism business, how to conduct effective market research, how to achieve customer satisfaction, the basic principles of accounting in this industry, E-hospitality, innovations in hospitality, how to manage front office operations, security operations, housekeeping, food and beverage operations, kitchen operations, food operations, and service quality.This Diploma in Hospitality Management Course Package Includes
- Comprehensive lessons and training provided by experts on Diploma in Hospitality Management
- Interactive online learning experience provided by qualified professionals in your convenienceÂ
- 24/7 Access to the course materials and learner assistanceÂ
- Easy accessibility from any smart device (Laptop, Tablet, Smartphone etc.)
- A happy and handy learning experience for the professionals and students
- 100% learning satisfaction, guaranteed by Compliance CentralÂ
Learning Outcome
Upon completing this comprehensive training course, learners will be able to:- Learn what hospitality management is and how to develop a service management program
- Have a complete and clear overview of the hotel industryÂ
- Get a comprehensive introduction to the process of selection and recruitment in the hospitality industry
- Familiarise with the process of development and training along with the benefits of training in this industry
- Know about the arrival chronology and front office operations
- Grasp housekeeping management, the organisation of its department and its functions
- Explore kitchen, food operations and food & beverage operations
- Learn about quality management in this industry including the five dimensions of service
- Find out the importance of market research and different strategies in marketing
- Understand accounts, types of accounts, vouchers and types of vouchers
- Discover the best ways to gain customer satisfaction and how much it means to achieve customer satisfaction
- Get familiar with E-Hospitality, innovation in hospitality, and technology
Certificate of Achievement
CPD Accredited Certificate
CPD accredited certificates are available for £4.79 (instant PDF download) or £9.99 (hard copy delivered to you). Our courses are regularly reviewed to ensure they are up-to-date. Certificates do not expire, but it is recommended to review or renew them annually.Endorsed Certificate of Achievement from the Quality Licence Scheme
Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £109 to be delivered to your home by post. For international students, there is an additional postage charge of £10.Endorsement
The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards.Method of Assessment
To complete the learning and evaluate your progress, you need to submit the assignment question given at the end of the course. To pass the evaluation, you need to get at least 60% of the total score. Then you will be able to qualify for CPD accredited certificate. Our expert instructors will assess your submitted assignment and evaluate your performance. Then you will get feedback on your performance. You will be eligible to apply for the certificate after successfully completing and passing the assigned exam.Who Is This Course For
Compliance Central aims to prepare efficient human resources for the industry and make it more productive than ever. This helpful course is suitable for any person who is interested in Diploma in Hospitality Management. There are no pre-requirements to take it. You can attend the course if you are a student, an enthusiast or a- Employee
- Employer
- Manager
- Supervisor
- Entrepreneur
- Business Professional
- Company Leader
- HR Professional
Course Currilcum
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- Introduction to Hospitality Management 00:21:00
- An Overview of the Hotel Industry 00:15:00
- The Process of Development and Training in the Hospitality Industry 00:21:00
- Management of Housekeeping, Engineering and Security Operations 00:24:00
- Management of Service Quality in the Hospitality Industry 00:17:00
- Accounting in Hospitality 00:23:00
- E-Hospitality and Technology 00:19:00
- Order your QLS Endorsed Certificate 00:00:00
Student Reviews
Ben lim
Gaining improve knowledge in the construction project management and the course is easy to understand.
Mr Brian Joseph Keenan
Very good and informative and quick with marking my assignments and issuing my certificate.
Sarah D
Being a support worker I needed add a child care cert in my portfolio. I have done the course and that was really a good course.
Sam Ryder
The first aid course was very informative with well organised curriculum. I already have some bit and pieces knowledge of first aid, this course helped me a lot.
Ben lim
Gaining improve knowledge in the construction project management and the course is easy to understand.
Thelma Gittens
Highly recommended. The module is easy to understand and definitely the best value for money. Many thanks
BF Carey
First course with Compliance Central. It was a good experience.
Course Currilcum
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- Introduction to Hospitality Management 00:21:00
- An Overview of the Hotel Industry 00:15:00
- The Process of Development and Training in the Hospitality Industry 00:21:00
- Management of Housekeeping, Engineering and Security Operations 00:24:00
- Management of Service Quality in the Hospitality Industry 00:17:00
- Accounting in Hospitality 00:23:00
- E-Hospitality and Technology 00:19:00
- Order your QLS Endorsed Certificate 00:00:00
